Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

GPS Healthcare - Yew Tree


Impossible to get appointment

It is impossible to get any appointment, I could understand that due to covid there were no face to face appointments, but even now when all restrictions have been removed its still hard to get in. I am not allowed to go in to speak with the reception. I have to phone and always on hold. I put in repeat prescription request and did not get it back. Rang the doctor and they said they did not have anything on their system. I was out of my heart tablets for 4 days and I had to wait for a week before the doctor's could sort out my prescription.